Refund Policy

1. Seven-day refund window

First-time subscription purchases may be eligible for a refund if you contact us within 7 days of the initial purchase date.

2. No paid credit use (Try before you buy)

We provide free trial credits for new users, so please fully test the core features before purchasing. To qualify for a standard first-time refund, you must request the refund within 7 days and no credits from the purchased plan may have been used. The system prioritizes consuming free credits; as long as your paid credits remain untouched, you are still eligible within 7 days. If any purchased plan credits have been used, we consider the service delivered and the purchase is not eligible for a refund.

3. First purchase and first refund only

The standard refund window applies only to your first paid subscription purchase and your first refund request. This helps us protect new users while preventing repeated refund abuse.

4. Summary of standard eligibility

You are generally eligible for a standard refund when all of the following are true:

• You request the refund within 7 days of purchase.
• No credits from the purchased plan have been used.
• This is your first refund request.
• The purchase is not a one-time credit pack or other final-sale item.
• Your account has not violated our Terms of Service or content policy.

1. Send a refund request

Email support@aidesignhouse.io with the subject line "Refund Request" and include:

• Your account email address.
• Transaction ID, order ID, or payment reference if available.
• Purchase date.
• Reason for the refund request.
• Screenshots, error messages, or other supporting details if relevant.

2. Review timeline

• Acknowledgement: We aim to acknowledge refund and billing requests within 2 business days.
• Manual review: Most requests are reviewed within 3 business days. Complex billing, fraud, or technical cases may take longer.
• Decision: We will email you the decision and any next steps after review.

3. If approved

• Refund amount: Please note that refunds are typically not full refunds. Original transaction fees charged by payment processors are non-refundable and will be deducted from your total refund amount.
• Refund method: Approved refunds are normally returned to the original payment method where supported by the payment processor.
• Processing time: Once issued, the refund may take 5-10 business days to appear on your statement depending on your bank or payment provider.
• Account changes: The refunded subscription, paid access, and related purchased credits may be canceled, revoked, or adjusted after the refund is approved.

4. If denied

Common reasons for denial include:

• The request was made after the 7-day refund window.
• Credits from the purchased plan were used.
• The customer already received a prior refund.
• The purchase was a final-sale credit pack.
• The account violated our Terms of Service or content policy.

1. Technical failures

If credits are consumed because of a confirmed technical failure on our platform, we may restore credits, issue account credit, or provide another remedy. Serious outages that prevent paid users from accessing the service may be reviewed case by case even outside the standard refund window.

2. Billing errors

Duplicate charges, incorrect amounts, or other confirmed payment-processing errors may be refunded or corrected after verification.

3. Service changes

If we make a material service change that significantly affects an active paid purchase, we may offer a pro-rated refund, account credit, or other remedy at our discretion.

4. Legal requirements

Where local law provides non-waivable consumer refund rights, those rights apply regardless of the discretionary limits in this policy.

5. Subscription cancellations and renewals

You may cancel a subscription at any time. To cancel, sign in to your AIDesignHouse account, open Account Settings, then go to Subscription at /dashboard/subscription and use the available billing portal to manage or cancel your plan. Cancellation stops future renewals and normally leaves access active until the end of the paid billing period. Unused days in the current billing period are not refunded unless you qualify under this policy or applicable law. However, if you forget to cancel before an automatic renewal and contact us within 48 hours of the renewal charge, provided you have not used any credits in the new billing cycle, we may issue a refund for that renewal charge as a courtesy.

6. Annual plans

Annual subscriptions follow the same standard refund rules: request within 7 days, no credits from the purchased plan have been used, and no prior refund request. Annual plan credits may be released monthly rather than all at once, as described at checkout or in the Terms of Service.

1. Internal review

If you disagree with our refund decision, you may reply with additional information and request a second review. A team member will reassess the case based on the details available.

2. Chargebacks

Please contact us before initiating a chargeback. Unresolved chargebacks or abusive dispute patterns may lead to account suspension, credit revocation, or additional verification requirements.